Privacy Policy

Effective Date: January 1st, 2026
Website: www.muskokagourmet.com
Location: Ontario, Canada

Muskoka Gourmet (“we,” “our,” or “us”) is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect information when you use our website. This policy complies with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.

1. Information We Collect

Information You Provide

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed by third-party providers; we do not store full credit card details)

  • Account login details (if applicable)

  • Messages submitted through contact forms or email

Information Automatically Collected

  • IP address

  • Browser and device information

  • Pages visited and browsing behaviour

  • Cookies and tracking technologies

Information From Third Parties

  • Payment processors

  • Shipping carriers and delivery partners

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate about purchases, updates, or customer service inquiries

  • Send newsletters or promotions (only with your consent)

  • Improve website performance and user experience

  • Prevent fraud and protect website security

  • Comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell or rent your personal information. We may share information with:

Service Providers

  • Payment processors

  • Website hosting providers

  • Shipping and courier companies

  • Email and marketing platforms

These organizations are required to protect your information and use it only to provide the contracted services.

Legal Obligations

We may disclose information if required by law, regulation, or court order.

4. Consent

By using our website or submitting personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions.

5. Your Rights

Under Canadian privacy law, you have the right to:

  • Access the personal information we hold

  • Request corrections to inaccurate information

  • Withdraw consent for specific uses

  • Request deletion of information when appropriate

  • Ask about our data management practices

We respond to all access or correction requests within a reasonable time.

6. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Maintain accurate business records

  • Fulfill legal requirements

When no longer required, information is securely destroyed or anonymized.

7. Cookies and Tracking

We use cookies and tracking tools to:

  • Improve website functionality

  • Personalize your browsing experience

  • Analyze traffic patterns

  • Support marketing features

You may disable cookies in your browser, but doing so may limit certain features of the site.

8. Third-Party Websites

Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

9. Security Measures

We use reasonable safeguards to protect your personal information, including:

  • SSL encryption

  • Secure payment processing

  • Access controls

  • Regular site security monitoring

However, no method of transmission or storage is 100% secure.

10. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from minors. If such information is discovered, we will delete it promptly.

11. Contact Information

If you have questions or requests regarding this Privacy Policy, please contact:

Muskoka Brand Gourmet

12. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Effective Date.” Continued use of the website signifies acceptance of the updated terms.